Support

We’re here to help you get the most out of NDGE.ai.
If you have any questions, technical issues, or concerns about safety, please reach out — our team is ready to assist.

How to Contact Us

📧 support@ndge.ai
We aim to respond to all support enquiries within 24 hours during weekdays.

Common Support Topics

1. Getting Started

  • How to create an account.

  • How to access your first hypnotherapy session.

  • Recommended listening environments for the best experience.

2. Technical Issues

  • Problems logging in.

  • Audio not playing or stopping unexpectedly.

  • Troubleshooting tips for slow connections or browser issues.

3. Subscription & Billing

  • How to upgrade or cancel your subscription.

  • Updating payment details.

  • Understanding your renewal dates.

4. Content & Safety

  • How NDGE.ai ensures content is safe and regularly updated.

  • Guidance on when to seek professional help.

  • Reporting concerns about content or its effects.

Urgent Safety Concerns

NDGE.ai is designed for wellbeing support and personal development — it is not a substitute for medical advice.
If you are feeling distressed or are in crisis:

  • Contact your GP or a mental health professional immediately.

  • In the UK, you can call Samaritans free on 116 123 (available 24/7).

Feedback

We welcome your ideas and suggestions to improve NDGE.ai.
Email us at feedback@ndge.ai — your input helps us shape future updates.

Review & Updates
We review this Support information every 6 months to ensure it remains accurate and helpful.